Refund & Return Policy

We want our supporters to feel confident when making purchases or donations with the American Hop Museum. the policies below explain how refunds and returns are handled.

1. Donations

Donations to the American Hop Museum are generally considered final and non-refundable and support he mission and ongoing operations of the American Hop Museum. Refund requests may be considered only in limited circumstances, such as:

• duplicate transactions

• payment errors

• unauthorized transactions

• other exceptional situations at the Museum's discretion

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If a refund is approved, it will be issued to the original payment method through the Museum's payment processor. Processing times are determined by financial institutions and may take several business days to appear on the donor's account. Once a refund has been issued through the payment processor, it cannot be reversed.

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Donation frequency may be adjusted at any time through Zeffy or by contacting us.

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Platform Contributions and Refunds

If a donation is refunded, any voluntary contribution made directly to Zeffy may not be automatically refunded. Requests regarding voluntary platform contributions must be directed to Zeffy in accordance with their policies.

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2. Merchandise Refunds & Returns

 

Refunds for Unavailable Items

 

Because online and in-museum inventory is shared:

• If an item becomes unavailable after your order is placed, you will be notified

• A refund will be issued for the unavailable item

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Returns of Merchandise

At this time:

• Returns are generally not accepted unless an item arrives damaged or incorrect

• If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery

• Items must be unused, in the original packaging with tags attached, and in the same condition as received

• The museum is not responsible for lost or undelivered returns

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We will request:

• A description of the issue

• Photos of the item and packaging

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Approved refunds will be issued to the original payment method.

 

3. Processing Refunds

• Approved refunds are processed through the original payment provider

• Refund timing may vary depending on your bank or payment processor

 

4. Payment Method Limitations

Certain payment methods may have refund limitations imposed by financial institutions or payment networks.

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For example:

• bank transfers or pre-authorized debit payments may only be refundable within a limited timeframe

• some transactions may not be reversible after settlement

 

The Museum is unable to override these external financial system limitations.

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Contact Us

If you have questions about refunds, returns, or donations, please contact the American Hop Museum