Refund & Return Policy

We want our supporters to feel confident when making purchases or donations with the American Hop Museum. the policies below explain how refunds and returns are handled.

1. Donations

• Donations are non-refundable

• Donations support the mission and ongoing operations of the American Hop Museum

• Donation frequency may be adjusted at any time through Zeffy or by contacting us.

 

If you believe a donation was made in error, please contact us and we will review the situation on a case-by-case basis.

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2. Merchandise Refunds & Returns

Refunds for Unavailable Items

 

Because online and in-museum inventory is shared:

• If an item becomes unavailable after your order is placed, you will be notified

• A refund will be issued for the unavailable item

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Returns of Merchandise

At this time:

• Returns are generally not accepted unless an item arrives damaged or incorrect

• If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery

• Items must be unused, in the original packaging with tags attached, and in the same condition as received

• The museum is not responsible for lost or undelivered returns

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We will request:

• A description of the issue

• Photos of the item and packaging

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Approved refunds will be issued to the original payment method.

 

Processing Refunds

• Approved refunds are processed through the original payment provider

• Refund timing may vary depending on your bank or payment processor

 

Contact Us

If you have questions about refunds, returns, or donations, please contact:

American Hop Museum at inquiries@americanhopmuseum.org